Privacy Policy
Privacy
Policy
How ApexCX collects, uses and protects your personal data.
Data controller
- ApexCX, SAS with a capital of €00,000, whose registered office is located at 00 rue de la Boétie, 0000 Paris.
- SIRET number: 000 0000 000 — contact@apexcx.eu.
Data we collect
- Name, surname, email address, telephone number (contact form)
- Browsing data: IP address, pages visited, session duration
- Information relating to your interactions with our sales teams
Site Activity and Purpose
- The site presents ApexCX's activity: design, deployment and management of outsourced teams for customer support, business development, back-office operations and automation.
Legal basis for processing
- Your consent (for contact forms), our legitimate interest (customer relationship management, service improvement), or the execution of pre-contractual measures.
Purposes of processing
- Responding to your contact and quote requests
- Managing our business relationships (prospects, clients)
- Improve the performance of our site and services
- Comply with our legal and regulatory obligations
Shelf life
- Data submitted via our contact or application forms is kept for a maximum of 3 months from the date of the last interaction. After this period, it is deleted unless there is a legal obligation or legitimate interest requiring its retention for a longer period.
Data recipients
- ApexCX's internal teams (sales, support, legal) as well as our technical subcontractors: hosting by Hostinger International Ltd, CRM tools (HubSpot / Pipedrive type). No data is sold to third parties.
Your rights
- In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data :
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure of your data
- Right to object to the processing of your data
- Right to restriction of processing
- Right to data portability
- You can exercise these rights at any time by contacting us at: Contact@apexcx.eu.
- If you believe your rights are not being respected, you can file a complaint with the CNIL.
Cookies & trackers
- We only use technical cookies (session, security, preferences). No marketing or advertising cookies are used without explicit consent. A management banner will be displayed in accordance with CNIL regulations.
Data security
- ApexCX implements appropriate technical and organizational measures (encryption, access control, backups, password policy) to protect your data against unauthorized access.
- Last updated: April 2026