About ApexCX
A Structured Approach to
Global Operations
and Performance
We support companies worldwide in outsourcing their operations: customer support, sales, and back-office functions.
Our approach is built on structuring, managing, and continuously improving processes — delivering execution that’s reliable, scalable, and results-driven.
An outsourcing partner built to deliver across the board
ApexCX is an offshore BPO specializing in the outsourcing of customer and business operations. We help companies structure, scale, and optimize their international operations through dedicated teams, robust processes, and results-driven management.
Our Mission
Our Vision
Our Values
- Operational Excellence
- Accountability
- Transparency
- Continuous Improvement
Rapid and structured growth
From its founding to the present day, a journey built on operational excellence.
Step 1
Establishment of the BPO
Launch of operations with a clear vision: to build a well-structured and high-performing offshore service provider.
Step 2
Growth
Step 3
Development
Increase in the number of projects and diversification of operations: customer support, sales, and back-office.
Step 4
ApexCX Rebranding
A complete rebranding to reflect a premium positioning aligned with the quality of our services.
ApexCX today
60+
Employees
Total headcount (staff + management).
10+
Active customers
30 000+
Interactions per month
Email, chat, voice, back-office.
02
Languages supported
Support in French and English.
A strategic hub for global operations
Complementary skill sets to ensure performance and effective management.
CEO / COO
Heinry Laravine
Head of Ops
Mathieu Jomain
Head of Marketing
Leloup Romain
ApexCX : An Exceptional BPO
A commitment to excellence, a dedicated team, and a deep understanding of your markets.
Why outsource your operations today?
In-house operations limit your speed. Smart outsourcing allows you to scale, organize, and perform faster.
- Accelerate your deployments without the constraints of hiring.
- Reduce your operational costs while improving quality.
- Organize your operations with clear, measurable processes.
- Gain access to trained teams that are ready to perform from day one.
- Track your performance with real-time metrics.
Let’s talk about your operations
We analyze your volumes, channels, and objectives to define the scope of outsourcing and an appropriate management framework.