We are not a traditional

outsourcing

provider.

We build structured, trained, and managed teams to deliver a consistent level of quality and performance.

PARTNERS

They trust us to run their operations

The ApexCX Model

Outsourcing is more than just delegating a task. Performance depends on how operations are structured, implemented, and managed.

Dedicated teams, built to last

Stable teams, carefully selected and trained in your processes from the start.

We create a structured environment that fosters skill development, reduces turnover, and ensures long-term operational continuity.

Operations Structured from the Start

Every project is based on clear processes, defined quality standards, and specific responsibilities.

This structured approach enables a quick start, minimizes errors, and ensures a gradual and controlled ramp-up.

Sustained Performance Management

We continuously monitor key performance indicators to identify areas for improvement and adjust operations in real time.

This proactive management ensures measurable, sustainable results that are aligned with your goals.

4 Outsourcing Areas to Support Your Operations

A clear, scalable structure designed to grow gradually as your needs evolve.

CUSTOMER SUPPORT

Customer Support & CX Operations

Multichannel customer service and support operations: workflow management, quality, and performance.

SALES DEVELOPMENT

Sales Development & Revenue Ops

Lead generation and qualification, including pipeline management: process, volume, and conversion.

BUSINESS PROCESS

Business Process Operations

Back-office and CRM operations: processing, monitoring, and ensuring the reliability of workflows.

DIGITAL & OPERATIONEL

Digital & Operationel Automation

Automation and operational support: augmented QA, control routines, data processing (internal use).

A structured operational rollout.

A simple approach: define the scope of the operation, deploy teams, monitor performance, and continuously improve.

01

02

03

04

Analysis and Scope Definition

Defining objectives, channels, and KPIs to establish a clear framework.

Selection and Preparation

Selection and training of suitable candidates in accordance with quality standards.

Phased rollout

Launch with a controlled ramp-up.

Ongoing management

KPI monitoring and continuous improvement.

Outsourcing managed like an in-house operation.

ApexCX does more than just perform tasks: we structure, manage, and continuously improve operations over the long term.

OUR COMMITMENTS

4 concrete guarantees for your project management

95%

SLA met

Contractual commitment with penalties for non-compliance.

-40%

Processing times

Contractual target met within the first 3 months.

+15%

Productivity

Real-time access to your metrics and detailed reporting.

100%

Transparency

Real-time access to your metrics and detailed reporting.

Dashboard

Track your KPIs in real time with clear reporting.

Quality • SLA • Productivity

Results-driven management, not just reports.

We don’t just analyze your performance. We implement a management system that identifies deviations, triggers concrete actions, and ensures measurable continuous improvement.

Every performance variation is identified in real time to prevent operational drift or a decline in quality.

Regular reviews help align teams, prioritize actions, and ensure rigorous execution.

Every action implemented is tracked using specific metrics to ensure a real impact on your KPIs (quality, timelines, productivity).

ADDED VALUE

What you

gain

Complete visibility

Manage your operations in real time

Performance-driven

Clear, measurable goals

Stable teams

Consistent, reliable teams

Continuous improvement

+X% productivity increase per year on average

RISKS ELIMINATED

What you

avoid

Lack of transparency

Limited visibility into processes.

Unpredictable results

Inconsistent performance.

High turnover

Frequent staff turnover.

Loss of control

Reduced control over operations.

Operations entrusted to us, lasting results.

Partners who entrust their operations to us and with whom we build long-term working relationships.

YARA

⭐⭐⭐⭐⭐

“Un support réactif, professionnel et parfaitement aligné avec les besoins de nos utilisateurs Yara Connect. PulseCX dépasse nos attentes.”

MARIANNE SANTE

⭐⭐⭐⭐⭐

« Nous travaillons avec ce centre d’appels depuis quelques mois maintenant, et les résultats sont très positifs. Leurs agents sont fiables, professionnels, et prennent soin de nos clients comme nous le ferions nous-mêmes. »

CEGEMA

⭐⭐⭐⭐⭐

“Collaborer avec PulseCX a considérablement amélioré la façon dont nous gérons le support des membres. Leurs agents sont empathiques, bien formés, et comprennent pleinement l’importance de la clarté lorsqu’il s’agit de traiter des demandes sensibles concernant la couverture santé.”

ApexCX quickly adapted to our processes and maintained consistent quality despite high volumes.

— Alibaba

ApexCX quickly adapted to our processes and maintained consistent quality despite high volumes.

— SwissLife

Responsive, professional support that is perfectly aligned with the needs of our Yara Connect users. ApexCX exceeds our expectations.

— YaraConnect

Working with ApexCX has significantly improved our member support management. Their agents are empathetic and well-trained.

— CEGEMA

We turned to ApexCX to boost our B2B prospecting. The result: a full schedule of appointments and genuinely interested prospects.

— Helix Digital

Let’s discuss your operations and goals.

We analyze your volumes, channels, and goals to define the scope of outsourcing and an appropriate management framework.