apexcx.eu

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About ApexCX

ApexCX,

Your partner in

international BPO.

We support companies worldwide in outsourcing their operations: customer support, sales, and back-office functions.

Our approach is based on structuring, managing, and continuously improving processes to ensure reliable, scalable, and performance-driven execution.

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An outsourcing partner designed for overall performance.

ApexCX is an offshore BPO specializing in the outsourcing of customer and business operations. We help companies structure, scale, and optimize their international operations through dedicated teams, robust processes, and results-driven management.

Our Mission

To enable companies to outsource their critical operations while maintaining high standards of quality and performance.

Our Vision

To become a leading player in the international BPO sector, capable of operating as a true extension of our clients’ internal teams.

Our Values

  • Operational Excellence
  • Accountability
  • Transparency
  • Continuous Improvement
  • Results-Oriented Culture

Rapid and structured growth.

From its founding to the present day, a journey built on operational excellence.

Step 1

Establishment of the BPO

Launch of operations with a clear vision: to build a well-structured and high-performing offshore service provider.

Step 2

Growth

Rapid expansion of teams to over 80 employees and streamlining of operations.

Step 3

Development

Increase in the number of projects and diversification of operations: customer support, sales, and back-office.

Step 4

ApexCX Rebranding

A complete rebranding to reflect a premium positioning aligned with the quality of our services.

ApexCX today.

A strong presence, a dedicated team, tangible results.

80+

Employees

Total headcount (staff + management)

10+

Active customers

Customers served over a 12-month rolling period.

30 000+

Interactions per month

Email, chat, voice, back-office

02

Languages supported

Support in French and English

A strategic hub for global operations

Complementary skill sets to ensure performance and effective management.

CEO / COO

Heinry Laravine

A visionary and leader who drives the overall strategy and ensures the company’s growth.
Head of Ops

Mathieu Jomain

Ensures operational efficiency and process quality.
Head of Marketing

Leloup Romain

Develops the marketing strategy to enhance visibility and impact.

ApexCX An Exceptional BPO.

A commitment to excellence, a dedicated team, and a deep understanding of your markets.

Why outsource your operations today?

In-house operations limit your speed. Smart outsourcing allows you to scale, organize, and perform faster.

  • Accelerate your deployments without the constraints of hiring.
  • Reduce your operational costs while improving quality.
  • Organize your operations with clear, measurable processes.
  • Gain access to trained teams that are immediately operational.
  • Track your performance with real-time metrics.

Let’s talk about your operations.

We analyze your volumes, channels, and objectives to define the scope of outsourcing and an appropriate management framework.

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L'expérience PulseCX

Découvrez notre environnement de travail et nos équipes en action

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